FAQ – Innove Couture

1. What is the design philosophy of Sheela Suthar Pret | Couture?

At Sheela Suthar Pret | Couture, every creation is a dialogue between heritage and modernity. Our philosophy is rooted in celebrating India’s timeless craftsmanship while reinterpreting it for the global consumer. Each piece embodies luxury, precision, and elegance—crafted to make you feel as extraordinary as you look.

2. What collections does the brand offer?

We offer a curated range of luxury pret, couture, and bridal – wedding ensembles, including:

Designer bridal and trousseau wear
Custom men’s & kids wear
Contemporary- Indo western wear
Festive and occasion ensembles
Customised Outfits as per the clients requirements.

Each collection is meticulously handcrafted using fine fabrics, traditional embroideries, and modern silhouettes.

4. Can I customize my outfit?

Absolutely. We take pride in offering customization services that allow clients to personalize silhouettes, colours, embroideries, and embellishments. Our design team will work closely with you to bring your vision to life while maintaining the brand’s signature aesthetic.

5. How can I place an order?

Orders may be placed through our official website or by contacting us directly on +917738518006 & sheelasutharpcd@gmail.com. For bespoke couture, our team offers personalised consultations, conducted either virtually—ideal for clients based outside India—or in person, based on your location and timeline, to ensure a seamless and exclusive experience.

6. Do you accept international orders?

Yes, Sheela Suthar Pret | Couture caters to clients worldwide.
We ship internationally and have had the privilege of dressing patrons across Europe, the Middle East, Australia, Singapore, Germany, the USA, the UK, and beyond. For our NRI clients, we follow a dedicated and transparent process designed to simplify every aspect of your couture journey. Each international order receives personalised attention, ensuring seamless communication, precise sizing, and timely delivery—no matter where you are in the world.

7. What are the payment methods available?

For your convenience, we offer multiple secure payment options, including:

Credit/Debit Cards (Visa, MasterCard, American Express)
Bank Transfers (Domestic & International – SWIFT/IBAN)
PayPal & Stripe (for international transactions)
UPI and Net Banking (India only)

All payments are processed securely through encrypted gateways. Currency conversions for international orders are handled automatically at checkout.

8. Are payments refundable?

Since each ensemble is handcrafted and customized, payments are non-refundable once production has begun. However, in rare cases where adjustments are required, our team will provide solutions to ensure complete satisfaction.

9. What are the delivery timelines?

Pret Collection:15–20 working days from confirmation.
Indian & Custom- Bridal Wear:20 – 45 working days or more depending on the intricacy of design.
For international orders, please allow an additional 5–7 days for shipping and customs clearance.

10. How are international orders shipped?

We partner with trusted global logistics providers such as DHL, FedEx, and Aramex to ensure timely and safe delivery. Every order is securely packaged and insured until it reaches your doorstep.

11. How do I care for my couture garments?

All garments should be professionally dry-cleaned only. We recommend storing your couture pieces in a cool, dry place, using the protective covers provided to maintain the integrity of the fabric and embroidery. Alternatively, garments may be stored in mul mul cotton covers or breathable plastic covers for long-term care.

12. How can I contact the brand for assistance or appointments?

You can reach our team via:
📍 Studio Address: Mumbai, India.
📞 Phone: +91 7738518006

📧 Email: sheelasutharpcd@gmail.com

Our team is available to assist with orders, customizations, and styling consultations.

13. Do you collaborate with stylists or offer celebrity custom designs?

Yes. We frequently collaborate with stylists, editorial teams, and artists to create exclusive red-carpet and media looks. For such requests, please contact our PR and design coordination team via email.

14. What makes Sheela Suthar Pret |Couture different from other luxury labels?

Every piece from our atelier is consciously crafted, blending heritage Indian craftsmanship with modern luxury aesthetics. We are renowned for our signature line featuring handwoven tissues, woven in-house, alongside a revival of India’s rich hand-embroidery traditions. We don’t simply design garments—we create timeless heirlooms that celebrate individuality, confidence, and enduring grace.

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